Where Quality Matters-Tea House Staff Training Session

A training session for the staffs of the Tea House was held on the night of 8th May, under the guidance of BLIA committee member See Shen Lee. The session was held to improve the quality of service at the Tea House so that the customers are left with a positive and lasting impression. YAD 1 President Jason Liu, YAD 2 President Danny Chen and four other YAD members attended the training session.

See Shen shared with the staff her past experience as a waitress and briefed them with the working code of the Tea House. Quality promoting issues and topics that were covered included cleanliness, speed, enthusiasm and personal observation capability. She also demonstrated the routine to be followed for all the staffs at the Tea House before and after business hours. She also reminded all the frontline staff to be self-motivated during work and poised for seeking advice when in doubt.

The Tea House is now well-established and its vegetarian food is continuing to gain popularity in Christchurch. It is therefore inevitable to continue improving its service. Ms. Lee encouraged everyone to work harder and promised to give the staff a hand when needed. She also hopes that everyone will use their heart in their work while at the Temple.